Store2U Terms and Conditions
Welcome to Store2U, South Africa’s trusted online supermarket and grocery delivery service. By accessing or using our website, mobile app, or placing an order, you agree to the following Terms and Conditions. Please read them carefully.
1. Service Overview
Store2U enables customers to order groceries, household items, and everyday essentials online and receive delivery to their doorstep. We offer same-day delivery in select regions and next-day delivery in others.
2. Product Availability
• Our inventory includes thousands of products across categories such as food, beverages, toiletries, cleaning supplies, baby care, office supplies, and seasonal items.
• Product availability may vary by location and time. We reserve the right to limit quantities or substitute items when necessary.
3. Delivery Policy
• Store2U offers delivery across major cities and towns in South Africa, starting with Johannesburg and surrounding areas.
• Same-day delivery is available for orders placed before the daily cutoff time.
• Delivery fees may apply based on location, order size, or promotional offers.
• Customers must ensure accurate address and contact details to facilitate successful delivery.
4. Payment Terms
• We accept secure online payments via credit/debit card, EFT, and approved mobile payment platforms.
• All prices are listed in South African Rand (ZAR) and include VAT where applicable.
• Promotional pricing, discounts, and bundle offers are subject to change without notice.
5. Returns & Refunds
• Perishable items are non-returnable unless damaged or incorrect.
• Non-perishable items may be returned within 7 days of delivery, provided they are unopened and in original condition.
• Refunds will be processed to the original payment method once the returned items are received and inspected.
6. Promotions & Seasonal Campaigns
• Store2U runs regular promotions including Black Friday, Christmas hampers, and public holiday bundles.
• Promotional items are subject to availability and may have limited quantities.
• Discount codes and referral bonuses must be used within their validity period.
7. User Accounts
• Customers may create an account to track orders, save preferences, and access loyalty rewards.
• Users are responsible for maintaining the confidentiality of their login credentials.
• Store2U reserves the right to suspend or terminate accounts for misuse or violation of these terms.
8. Technology & Access
• Our website and mobile app are designed for ease of use and secure transactions.
• We strive to maintain uptime and service continuity but cannot guarantee uninterrupted access.
• Store2U is not liable for delays or failures caused by third-party platforms, internet outages, or force majeure events.
9. Legal & Compliance
• These Terms are governed by the laws of the Republic of South Africa.
• Any disputes shall be resolved in accordance with South African consumer protection and e-commerce regulations.
• Store2U reserves the right to update these Terms at any time. Continued use of our services constitutes acceptance of any changes.
These Terms and Conditions govern the use of services offered by Store2U (“Store2U”) on the Store2U website and mobile application (collectively referred to as the “Platform”). Please read these Terms and Conditions and our Privacy Policy carefully before using Store2U’s services.
By accessing or using the Platform, you confirm that you are at least eighteen (18) years of age or are using the Platform under the supervision of a parent or legal guardian who is at least eighteen (18) years of age. Your use of Store2U services constitutes acceptance of these Terms and Conditions and the Privacy Policy.
1. Use of Platform
You are granted a non-transferable and revocable license to use the Platform for the purpose of shopping for items sold by Store2U. Any breach of these Terms may result in immediate revocation of access without prior notice.
Some features may require registration or subscription. You agree to provide accurate and current information and to update it promptly if changes occur.
2. User Account
You are the sole authorized user of any account you create and are responsible for all activities under that account. You must maintain the confidentiality of your login credentials and notify Store2U immediately of any unauthorized use.
By providing your contact details, you consent to receive updates regarding your orders, promotions, and other relevant communications. You may opt out of promotional messages at any time.
Store2U reserves the right to suspend or cancel accounts due to suspected misuse, breach of security, or violation of these Terms.
Store2U shall not be liable for any loss or damage resulting from your failure to comply with these Terms.
3. User Submissions
The Platform may allow users to submit comments, reviews, photos, videos, and other content. All submissions are considered non-confidential and may be used by Store2U in any medium and territory.
You agree not to submit material that:
• Violates copyright or proprietary rights
• Is unlawful, obscene, defamatory, or offensive
• Damages the reputation of Store2U or impersonates others
Store2U reserves the right to remove any submission at its discretion and disclaims liability for user-generated content.
4. Website Content and Pricing
Store2U strives to ensure accurate product information, including images, descriptions, and pricing. However, errors may occur, and Store2U is not liable for inaccuracies.
Images may differ slightly from actual items. Prices for weighed items (e.g., produce, meat) are approximate and adjusted based on actual weight at delivery. Any price difference will be credited or debited accordingly.
Store2U reserves the right to refuse or cancel orders containing mispriced or inaccurate items.
5. Product Replacements and Price Changes
Store2U partners with various suppliers. Inventory and pricing may change during the business day. If an item is unavailable, Store2U may suggest replacements. If unsatisfied, you may request a refund.
If a replacement item costs more than the original, you will be asked to pay the difference. If you decline, you may request a refund for the original item.
6. Order Acceptance and Cancellation
Store2U reserves the right to accept or cancel orders at its discretion. Any cancellation will be communicated promptly and appropriately.
7. Orders Including Alcoholic Beverages
Alcohol may only be purchased by individuals aged 18 or older. By ordering such products, you confirm:
• You are at least 18 years old
• You will present valid ID upon delivery
• Failure to provide ID may result in non-delivery
• Store2U reserves the right to refuse delivery if ID is deemed invalid or falsified
8. Third-Party Websites
Store2U may link to external websites. These links do not imply endorsement, and Store2U is not responsible for their content. Accessing third-party sites is at your own risk.
9. Use of Material
Unless otherwise stated, all rights to the materials, content, layout, images, text, and design of this Platform are proprietary to Store2U. Users may browse and download material for lawful, personal, non-commercial use only, provided all copyright and proprietary notices are retained and the material is not modified, copied, or broadcast in any media.
Any other copying, reproduction, uploading, encoding, modification, translation, public display, distribution, or transmission of any portion of this Platform, or creation of derivative works, is strictly prohibited without express written permission from Store2U.
10. Trademarks and Copyrights
This Platform is owned and operated by Store2U. All content, including images, illustrations, audio clips, and video clips, is protected by copyright, trademark, and other intellectual property laws.
You may use this material only for personal, non-commercial purposes. You may not copy, reproduce, republish, upload, transmit, or distribute any content without prior written consent. Unauthorized use of this material violates intellectual property laws and is prohibited.
11. Territorial Use
Store2U makes no guarantee that items listed on the Platform are appropriate or available for use outside South Africa. Accessing the Platform from territories where its content is unlawful is done at the user’s own risk. Users are responsible for ensuring compliance with local laws.
14. Applicable Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in accordance with South African law and jurisdiction.
12. Limitation of Liability
Store2U shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from use of the Platform or services. In no event shall Store2U’s total liability exceed the amount paid by you for the specific order in question.
13. Indemnity
You agree to indemnify and hold harmless Store2U, its affiliates, directors, agents, and employees from any claims, losses, damages, penalties, or expenses (including legal fees) arising from your breach of these Terms, violation of applicable laws, or infringement of third-party rights.
14. Termination
Store2U may suspend or terminate your access to the Platform at its discretion and without prior notice.
Upon termination, you must immediately cease all use of the Platform. Store2U may revoke your account credentials and deny further access. If dissatisfied with the Platform or these Terms, your sole remedy is to discontinue use.
15. Delivery Windows
At checkout, you may select a preferred delivery window. While Store2U aims to deliver within that window, delays may occur. We guarantee delivery within 24 hours of your selected window. Specific time requests beyond the selected window cannot be accommodated.
16. Communication During Order Processing
We may contact you regarding item availability and suggested replacements. You must respond within 15 minutes of receiving communication. If no response is received, we will deliver only the available items. Preferred communication methods apply only before dispatch; after dispatch, phone calls may be used.
17. Access to Delivery Address
If your address is difficult to access due to road conditions, flooding, unrest, or vehicle restrictions, you must notify us in advance and meet the driver at a more accessible location. Failure to do so may result in delays, rescheduling (at your cost), or cancellation.
18. Access Within Your Building
Drivers will deliver to your door if your building has an elevator. If not, delivery is limited to the 2nd floor above ground level.
19. Meeting the Delivery Driver
Drivers will wait a maximum of 5 minutes at your address. If you are unreachable, the order may be rescheduled at an additional cost. Store2U is not liable for damage to perishable items due to wait times.
20. Cancellations
Orders are processed immediately upon payment. Because Store2U sources items from external retailers with no-return policies, cancellations and refunds are not possible once payment is made. This does not affect your right to a refund for incorrect or damaged items.
21. Returns
If Store2U delivers an incorrect or materially damaged item (where damage was caused by us), we will replace the item at no additional cost. Customers must notify the delivery driver of any such issue at the point of delivery.
Once delivery is accepted and confirmed by signature, ownership of the items transfers to the customer, and Store2U will no longer accept returns. We encourage customers to carefully inspect their order before signing.
Store2U does not accept returns for items that are materially intact. Packaging imperfections such as scratches, dents, discolouration, or minor tears that do not affect the product’s taste, functionality, or integrity will not qualify for return.
22. Refunds
If an item you ordered is unavailable, Store2U will continue to check for availability. If the item remains out of stock, any credit due will be refunded to your bank account or added to your Store2U wallet.
In cases where your address falls outside our delivery coverage or a payment fails to reflect in our account at the time of processing, Store2U may issue a refund after deducting applicable bank charges.
23. Treatment of Our Employees
Store2U employees are committed to delivering excellent service and often go above and beyond to ensure customer satisfaction. We ask that customers treat our team with the same respect and courtesy, whether via email, phone, or in person.
Store2U does not tolerate any form of verbal, written, or physical abuse toward its employees. Any breach may result in refusal to fulfil the customer’s order.
If the order has already been picked and paid for, Store2U may require the customer to collect it from a designated location. If the items have not yet been purchased, Store2U may process a refund after deducting relevant bank, transactional, and operational costs.
Store2U reserves the right to report any abusive conduct to the appropriate law enforcement authorities.
Contact Us
For questions, feedback, or support, please contact our customer service team via:
• Email: support@store2u.co.za
• Phone:
• WhatsApp:
