Store2U Refund Policy

At Store2U, we strive to deliver every order accurately, promptly, and with care. If something goes wrong, we’re committed to resolving it fairly and efficiently.

1. Refund Eligibility

You may be eligible for a refund in the following cases:
•     An item you ordered is unavailable and cannot be sourced within a reasonable timeframe
•     You reject a suggested replacement and prefer a refund instead
•     You receive an incorrect item or one that is materially damaged due to our handling
•     Your delivery address falls outside our coverage area and the order cannot be fulfilled
•     A payment was made but did not reflect in our account at the time of processing

2. Refund Process
•     Refunds will be issued to your Store2U wallet or directly to your bank account, depending on your preference
•     Refunds are processed within 3–5 business days after confirmation
•     Bank charges or transaction fees may be deducted where applicable
•     You will be notified via email or SMS once your refund has been initiated

3. Non-Refundable Situations
Store2U does not offer refunds in the following cases:
•     You cancel an order after payment and item procurement has begun
•     You accept delivery and later request a refund without valid cause
•     Items are returned due to aesthetic packaging issues that do not affect product integrity
•     You are unreachable at the time of delivery and the order is rescheduled at additional cost

4. Incorrect or Damaged Items
If you receive an incorrect or materially damaged item:
•     Notify the delivery driver immediately at the point of delivery
•     Do not sign off on the delivery until the issue is resolved
•     Once delivery is accepted and signed for, Store2U may not be able to process a refund

5. Communication & Support
For refund requests or questions, please contact:
•     Email: refunds@store2u.co.za
•     Phone: 
•     WhatsApp: